1 : BOOKING & TICKETS
We highly recommend booking in advance for all shows to avoid disappointment. Advance bookings must be paid in full at the time of booking. All bookings are non-refundable, non-exchangeable and non-transferable once made.  All events (unless communicated at time of booking) are suitable for audiences of 18 years+. 

Please note that you purchase Qawwali World tickets on your own free will. As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction. Further refund/return/cancellation requests will not be entertained either.

2 : CANCELLED OR ALTERED SHOWS

If you think there may have been a change to your event, this website is the place to look. Any events that have been cancelled, or had a change in date, act or venue will be updated on the listings page. 

 

If tickets have already been sent out when the event’s been rescheduled, they’ll usually be valid for the new date. The change affects everyone who booked, so you’re all in the same boat and the venue know to expect it. There’s sometimes the odd occasion where the original tickets won’t be accepted, but we’ll always be sure to let you know if that’s the case. We will make contact with all customers to advise what they’ll need to do.

If your event is cancelled, we’ll usually issue a refund automatically.  If your event is rescheduled or postponed, you will receive a system generated notification advising of new details.  Refunds for cancelled or rescheduled shows must be requested within 7 calendar days from the notification date or 5 working days before the show date – whichever is the shorter.

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3 : GUEST ARRIVAL FOR CONCERTS

 

Physical printed tickets are not required if you have an electronic ticket on your mobile device – please arrive with your whole party and present your booking name on the door to gain entry. Times of arrival are given at the time of booking. Any customers arriving after the last time of arrival may not be admitted or may be allowed entry at an appropriate time so as not to disturb any other customer’s enjoyment of the show. We reserve the right to refuse admission to latecomers and to resell any unused tickets. If you arrive late for a seated show you may be offered any remaining space and this may be standing room. If you arrive with less people than originally booked we reserve the right to reassign any unused spaces.

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4 : ADDING TO A BOOKING
To make an addition to an existing booking for a show with allocated seating you must book using the same account or advise us if using a different account. Our seating plans are tailored to the needs of the venue, acts and audience for each show, therefore additions/groupings are not guaranteed.

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5 : WE USE NON-SMOKING VENUES
By law our venues are entirely no smoking venue across all areas. Anyone who smokes in any part of a venue will be ejected without refund. Smoking passes may be provided for certain venues with time restrictions for re-entry, any customers returning after this point may not be admitted.

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6 : BEHAVIOUR
All customers regardless of age, gender or perceived status are expected to treat the venue, staff, acts and fellow customers with due respect and good manners. THIS EXTENDS TO TALKING DURING THE SHOW, WHICH WE CONSIDER TO BE RUDE AND DISRESPECTFUL TO NEARBY CUSTOMERS AS WELL AS THE ACTS PERFORMING. Any customers demonstrating aggressive or intimidating behaviour will be ejected without refund. Recording or photographing the events or artists is strictly forbidden and may result in the confiscation of the recording device and deletion of material/images.

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7. SAFETY & SECURITY
We reserve the right to search bags on entry and may do so at times of heightened security. Some venues require Government ID for entry, please ensure you arrive with valid photo ID.

Most of our venues have CCTV.

Please do not arrive with large holdalls, rucksacks, suitcases or oversize bags, these will not be allowed into the auditoriums, which are like theatres. Auditoriums can be crowded, and any object obstructing the walkways is a trip hazard and against fire-safety rules.

Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.

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8. DRESS CODE
Attendees are expected to dress in appropriate clothing for a professional concert. Obscene clothing, large or elaborate headgear, balloons, inflatables and flashing lights are strictly forbidden.

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9. INTOXICATION & DRUG POLICY
We reserve the right to refuse admission. Customers who arrive already intoxicated will not be permitted entry and no refund offered. Any member of your party found in possession of or found using any prohibited drugs will be asked to leave the premises. We reserve the right to conduct bag and body searches and also to pass any relevant information to police.

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10. EVENT LINE-UPS
Whilst we make every effort to keep line-ups as listed, line-ups may be subject to change. We will always find suitable alternative acts who for reasons outside of our control cannot perform. Refunds are not offered for act changes. If you are planning to see one specific act, please confirm with the box office before booking and travelling to confirm the act is due to appear.

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11. LIABILITY
In no circumstance shall Qawwali World or their suppliers be liable to the ticketholder(s) for any injury, loss or damage of or to attendees, or personal equipment belonging to attendees, or any indirect or consequential loss or damage whatsoever arising out of the ticketholder(s) attending the Event. Qawwali World shall not be liable to a ticketholder(s) for any loss of business, revenue or profit, loss of reputation, anticipated savings or wasted expenditure, pledges made on the ticketholder(s) behalf.

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12. FORCE MAJEURE

With respect to Force Majeure, Qawwali World will not be held liable for any failure to perform its obligations under these Terms where such breach is due to any of the following: acts or regulations of public authorities, labour difficulties or strike, inclement weather, interruption, or delay of transport service, acts of God, or any other legitimate cause beyond the reasonable control of Qawwali World Arts.